Plannuh Software Terms & Conditions
Plannuh Software as a Service Agreement
BY USING THE SERVICES AND BY EXECUTING AN ORDER THEREFOR OR OTHERWISE ACKNOWLEDGING ACCEPTANCE, FOR EXAMPLE, BY CLICKING THE “I ACCEPT” BUTTON, YOU (AS AN INDIVIDUAL, COMPANY, BUSINESS, CORPORATION OR OTHER ENTITY, “CLIENT”) ACCEPT AND AGREE TO THIS PLANNUH, INC. (“PLANNUH”) SOFTWARE AS A SERVICE AGREEMENT (“AGREEMENT”) AND ANY OTHER TERMS AND CONDITIONS SET FORTH IN THE ORDER, IF APPLICABLE. THIS AGREEMENT CONSTITUTES A LEGAL AGREEMENT BETWEEN CLIENT AND PLANNUH. CLIENT’S USE OF THE SERVICES IS SUBJECT TO THE TERMS AND CONDITIONS SET FORTH BELOW. CLIENT’S RIGHT TO USE THE SERVICE IS EXPRESSLY CONDITIONED ON ACCEPTANCE OF THESE TERMS AND CONDITIONS.
IF YOU ARE ACCEPTING THIS AGREEMENT ON BEHALF OF A COMPANY, BUSINESS, CORPORATION OR OTHER ENTITY, YOU AND THE APPLICABLE COMPANY, BUSINESS, CORPORATION OR OTHER ENTITY EACH REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS AGREEMENT. YOU MAY NOT ACCESS THE SERVICES IF YOU ARE PLANNUH’S DIRECT COMPETITOR.
1.1 “Activation Date” means the date on which the Services are made available to Client via the Internet for use by Client and its Users in accordance with this Agreement.
1.2 “Ancillary Services” means any implementation, support, or training provided by Plannuh to Client hereunder in connection with the Services.
1.3 “Client Content” means content uploaded Services by the Client in connection with Client’s use of the Services and information regarding Client’s and its Users’ use of the Services.
1.4 “Documentation”means any proprietary user documentation made available to Client by Plannuh, as amended or updated by Plannuh from time to time in its discretion.
1.5 “Free Services” means the version of the Services as may be made available without charge by Plannuh from time to time, which may include a free trial.
1.6 “Intellectual Property Rights” shall mean all intellectual property rights or similar proprietary rights, including (a) patent rights and utility models, (b) copyrights and database rights, (c) trademarks, trade names, domain names and trade dress and the goodwill associated therewith, (d) trade secrets, (e) mask works, and (f) industrial design rights; in each case, including any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world.
1.7 “Order” means an order for the purchase by Client of Services provided through and/or Ancillary Services, as mutually agreed by the parties from time to time.
1.8 “Paid Services” means the Services subject to fees for which Client has subscribed pursuant to an Order.
1.9 “PII” means information that can be used to identify, contact, locate, distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. For the sake of clarity, PII shall exclude prohibited information as outlined in Section 8.2.
1.10 “Services” means the software as a service offered by Plannuh, including the Free Services and Paid Services.
1.11 “Subscription Term” means the subscription period set forth in an Order for the relevant Services purchased pursuant to such Order, commencing on the Activation Date.
1.12 “Third Party Software” means certain software included as part of the Services, which is licensed from third parties, which may include open source software subject to the provisions of the applicable open source license(s).
1.13 “Users”means employees of Client or its third-party vendors who are authorized by Client to use the Services and who have been supplied user identifications and passwords by Client.
2.1 Paid Services. Subject to the terms and conditions of this Agreement, Client may purchase Paid Services pursuant to Orders. Each Order is deemed incorporated into this Agreement by reference.
2.2 Access and Use. Subject to the terms and conditions of this Agreement, Plannuh hereby grants to Client, during the relevant Subscription Term, a limited, non-exclusive, non-transferable right for its Users to access and use the Services in accordance with the Documentation, solely for Client’s internal business or personal purposes and not for the benefit of any other person or entity. Client agrees that its purchases under this Agreement are neither contingent on the delivery of any future functionality or features of the Services nor dependent on any oral or written public comments made by Plannuh regarding future functionality or features. Further, if Plannuh provides any API or software outside the Services (“Ancillary Software”), Plannuh hereby grants Client a limited, non-exclusive, non-transferable right to use that Ancillary Software solely in connection with the Services.
2.3 Restrictions. Client shall not, directly or indirectly, and Client shall not permit any User or third party to, (i) reverse engineer, decompile, disassemble or otherwise attempt to discover the object code, source code or underlying ideas or algorithms of the Services; (ii) modify, translate, or create derivative works based on any element of the Services or any related documentation; (iii) rent, lease, distribute, sell, resell, assign, or otherwise transfer its rights to use the Services; (iv) use the Services for timesharing purposes or otherwise for the benefit of any person or entity other than for the benefit of Client, and its Users; (v) remove any proprietary notices from the Documentation; (vi) publish or disclose to third parties any evaluation of the Services without Plannuh’s prior written consent; (vii) use the Services for any purpose other than its intended purpose, including monitoring availability, functionality, benchmarking or competitive purposes; (viii) interfere with or disrupt the integrity or performance of the Services; or (ix) attempt to gain unauthorized access to the Services.
2.4 Hardware and Software. Client is responsible for (i) obtaining, deploying and maintaining all computer hardware, software, modems, routers and other communications equipment necessary for Client and its Users to access and use the Services via the Internet; (ii) contracting with third party ISP, telecommunications and other service providers to access and use the Services via the Internet; and (iii) paying all third party fees and access charges incurred in connection with the foregoing. Except as specifically set forth in this Agreement, Plannuh shall not be responsible for supplying any hardware, software or other equipment to Client under this Agreement.
2.5 Ancillary Services. From time to time, Client may purchase Ancillary Services from Plannuh pursuant to an Order. Professional services may not be performed under this Agreement.
2.6 Third-Party Service Providers. The Services may enable linking Client’s Plannuh account to accounts with certain third-party service providers from time to time. Client agrees and acknowledge that it is solely responsible for all arrangements with such third party service providers.
2.7 Changes to the Services. Client agrees and acknowledges that Plannuh may update and otherwise change the Services from time to time in its sole discretion during or after the Subscription Term; provided, however, that Plannuh shall not materially reduce the features and functionality of the Services during the Subscription Term.
3. PASSWORDS; SECURITY.
3.1 Passwords. Plannuh will issue to Client and/or authorize each User and/or a Client account manager to create and issue to each User, a user login and password for access and use of the Services. Client and its Users are responsible for maintaining the confidentiality of all user logins and passwords and for ensuring that each user login and password is used only by the User to which it was issued. Client is solely responsible for any and all access and use of the Services that occurs under Client’s account. Client shall restrict its Users from sharing passwords. Client agrees to immediately notify Plannuh of any unauthorized use of Client’s or any User’s account and/or login and password, or any other breach of security known to Client. Plannuh shall have no liability for any loss or damage arising from Client’s failure to comply with the terms set forth in this Section.
3.2 Security; Third Party Hosting Providers. Plannuh will deploy commercially reasonable security precautions intended to protect against unauthorized access to any Client Content stored by Plannuh in connection with Client or its Users’ operation of the Services. Plannuh uses reputable third-party hosting services providers to host the Services and benefits from the security arrangements implemented by those third party hosting services providers. Plannuh will exercise reasonable efforts to deploy corrections within the Services for security breaches made known to Plannuh. Client will immediately notify Plannuh of any breach, or attempted breach, of security known to Client.
4. FEES AND PAYMENT.
4.1 Subscription Fees. Client shall pay to Plannuh the subscription fees for the Paid Services for the applicable Subscription Term as set forth in the relevant Order (the “Subscription Fees”). Following the Activation Date, unless otherwise expressly set forth in the relevant Order, Client will be billed in advance annually for the applicable Subscription Fees for such Services. Except as otherwise specified in an Order, subscriptions and Subscription Fees are non-refundable during the Subscription Term, and the subscriptions purchased cannot be decreased during the relevant Subscription Term. Plannuh may change the Subscription Fees in its sole discretion at any time, with notice to Client, provided such change shall be applicable at the commencement of the renewal Subscription Term.
4.1.1 Annual Marketing Budget Under Management Pricing (VBP): Since the annual Subscription Fee is based on the Client’s annual marketing budget under management, the Client is obligated to provide Plannuh with accurate information on its annual marketing budget when calculating the annual Subscription Fees.
4.1.2 Invoicing: The annual recurring cost of the Services is subject to flex as the Client marketing budget under management increases or decreases year-over-year. If the Client’s marketing budget is greater than or equal to 20% under-estimated, Plannuh reserves the right to true-up and invoice the Client for the difference. Client shall pay any such true-up as provided herein.
4.2 Other Fees. Client shall pay to Plannuh the fees, if any, set forth in an Order for Ancillary Services, together with any pre-approved expenses that may be incurred by Plannuh in connection with the Ancillary Services, including any travel and living expenses.
4.3 Invoices and Payment Terms. Except as otherwise expressly set forth in any Order, Plannuh shall invoice Client annually, and Client shall pay Plannuh, for amounts due under this Agreement within thirty (30) days of the date of invoice by such payment methods as are supported by Plannuh at the time of payment. Past due amounts will be subject to an interest charge equal to one percent (1%) per month. If Client’s account is past due for thirty (30) days or more, then, upon notice to Client, Plannuh reserves the right to suspend access to the Services and suspend the performance of any Ancillary Services until all past due invoices are paid in full. All amounts payable under this Agreement will be made without setoff, counterclaim, or deduction.
4.4 Taxes. Client shall pay all applicable sales, use and value-added taxes (except for taxes imposed on Plannuh’s net income) with respect to this Agreement or furnish Plannuh with evidence acceptable to the taxing authority to sustain an exemption therefrom. All payments under this Agreement shall be made free and clear of (and without deduction for or grossed up for, as applicable) any withholding or other taxes levied by any country or jurisdiction on payments to be made pursuant to this Agreement that applicable law requires Client to withhold.
5. REPRESENTATIONS AND WARRANTIES.
5.1 Limited Warranty.
5.1.1 Services Warranty. Plannuh warrants to Client during the Subscription Term that (a) the Services shall, under normal use, substantially conform to the functions described in the applicable Documentation, and (b) Plannuh shall use commercially reasonable efforts to ensure that the Services will not contain, or not introduce into any client system, any virus, Trojan horse, malware, worms, or other harmful or malicious code. If Plannuh fails to comply with the foregoing warranty, Client shall provide written notice to Plannuh prior to the expiration of the warranty period set forth above and such notice will describe in reasonable detail the nature of the non-conformity. In such event, Plannuh shall use reasonable efforts to repair or rectify such non-conformity. If Plannuh is unable to repair or rectify such non-conformity, then Plannuh may terminate this Agreement (including without limitation any licenses granted in this Agreement) with respect to the non-conforming Services and, in such event, Plannuh will refund to Client on a pro-rata basis the portion of Subscription Fees paid to Plannuh prior to termination applicable to such non-conforming Services after the termination date. THE REMEDY SET FORTH IN THIS SECTION SHALL BE CLIENT’S SOLE AND EXCLUSIVE REMEDY AND PLANNUH’S SOLE OBLIGATION FOR ANY BREACH OF THE WARRANTY SET FORTH IN THIS SECTION.
5.1.2 Exclusions. The warranty set forth in Section 5.1.1 does not cover defects or non-conformities arising from (i) misuse of the Services or the Documentation, (ii) any modifications to the Services made by any person or entity other than Plannuh that is not previously approved by Plannuh, (iii) any use of the Services by Client or its Users beyond the scope of the express rights and licenses granted in this Agreement, (iv) any use of the Services in combination with other software, hardware or data not identified in the Documentation or otherwise approved by Plannuh for use in connection with the Services, or (v) Plannuh’s compliance with Client’s request for changes to the Services or with Client’s designs, specifications or instructions. Further, notwithstanding anything herein to the contrary, the Free Services are provided “AS IS” without any warranty, express or implied.
5.2 Client Warranties.
5.2.1 Client System Warranty. Client represents and warrants that Client has the right, including in respect of all relevant Intellectual Property Rights and applicable data privacy and other laws, to provide Plannuh access to and use of the Client Content, including without limitation, for use in connection with the Services or Ancillary Services.
5.2.2 Other Client Representations and Warranties. Client represents, warrants and covenants that: (a) Client has the full power and authority to enter into this Agreement and to perform its obligations hereunder, without the need for any consents, approvals or immunities not yet obtained; and (b) Client’s execution of and performance under this Agreement shall not breach any oral or written agreement with any third party or any obligation owed by Client to any third party to keep any information or materials in confidence or in trust.
5.3 Disclaimer. THE WARRANTIES SET FORTH IN THIS SECTION 5 ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, AND, EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION 5, THE SERVICES AND ANCILLARY SERVICES ARE PROVIDED ON AN AS-IS BASIS. CLIENT’S USE OF THE SERVICES AND ANCILLARY SERVICES ARE AT ITS OWN RISK. PLANNUH DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
NO AGENT OF PLANNUH IS AUTHORIZED TO ALTER OR EXPAND THE WARRANTIES OF PLANNUH AS SET FORTH HEREIN. PLANNUH DOES NOT WARRANT THAT THE SERVICES ARE OR WILL BE UNINTERRUPTED OR ERROR FREE. CLIENT ACKNOWLEDGES AND AGREES THAT THE SERVICES (AS WITH TECHNOLOGY GENERALLY), MAY HAVE ERRORS AND MAY ENCOUNTER UNEXPECTED TECHNICAL PROBLEMS. ACCORDINGLY, FROM TIME TO TIME, CLIENT MAY EXPERIENCE DOWNTIME AND ERRORS IN THE OPERATION, FUNCTIONALITY OR PERFORMANCE OF THE SERVICESACCORDINGLY, CLIENT SHALL ESTABLISH AND MAINTAIN REASONABLE INTERNAL PROCEDURES AND PROCESSES TO ENABLE IT TO MINIMIZE ANY INCONVENIENCE AND ANY ADVERSE IMPACT OF ANY SUCH DOWNTIME OR ERROR.
6.1 Plannuh Indemnity. Plannuh shall (i) defend Client from and against any and all third party claims, actions, suits, demands or proceeding brought against Client (a “Claim”) alleging that Client’s use of the Services in accordance with the terms of this Agreement infringes any copyright, patent, trademark or trade secret right, and (ii) indemnify and hold harmless Client against any damages awarded to the third party bringing the Claim or any settlement amount paid to such third party in connection with the Claim. Plannuh’s obligations under this Section are conditioned upon (a) Plannuh being promptly notified in writing of such Claim provided, however, that the failure to give such notice shall not relieve Plannuh of its obligations hereunder except to the extent that Plannuh was actually and materially prejudiced by such failure, (b) Plannuh having the exclusive right to control the defense and/or settlement of the Claim, and (c) Client providing all reasonable assistance (at Plannuh’s request and expense) in the defense of the Claim. In no event shall Client settle any Claim without Plannuh’s prior written approval.
6.2 Mitigation. In the event of any such third-party Claim or threat thereof, Plannuh, at its sole option and expense, may (i) procure for Client the right to continue to use the allegedly infringing Services, or (ii) replace or modify the Services with functionally equivalent software and/or services. If neither (i) nor (ii) above is commercially practicable, in the reasonable opinion of Plannuh, Plannuh may terminate this Agreement with respect to the allegedly infringing Services, and the license thereto granted hereunder. In the event of such termination, Plannuh shall refund to Client any portion of Subscription Fees paid to Plannuh by Client for use of the allegedly infringing Services following the date of such termination.
6.3 Exclusions. Notwithstanding anything to the contrary in this Agreement, Plannuh shall have no obligations to Client pursuant to this Section 6.1 with respect to any infringement or alleged infringement resulting or arising from (i) any modifications to the Services made by any person or entity other than Plannuh that is not previously approved by Plannuh, (ii) any use of the Services by Client or its Users beyond the scope of the express rights and licenses granted in this Agreement, (iii) any use of the Services in combination with other service, software, hardware or data not identified in the Documentation or otherwise approved by Plannuh for use in connection with the Services, or (iv) Plannuh’s compliance with Client’s request for changes to the Services or with Client’s designs, specifications or instructions.
6.4 Sole Remedy. THE FOREGOING STATES THE ENTIRE LIABILITY OF PLANNUH WITH RESPECT TO THE INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS BY THE SERVICES OR OTHERWISE, AND CLIENT HEREBY EXPRESSLY WAIVES ANY OTHER LIABILITIES OR OBLIGATIONS OF PLANNUH WITH RESPECT THERETO.
7.1 Confidential Information. “Confidential Information” means any and all non-public technical and non-technical information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) in any form or medium, whether oral, written, graphical or electronic, pursuant to this Agreement, that is marked confidential and proprietary, or that the Disclosing Party identifies as confidential and proprietary, or that by the nature of the circumstances surrounding the disclosure or receipt ought to be treated as confidential and proprietary information, including but not limited to: (i) techniques, sketches, drawings, models, inventions (whether or not patented or patentable), know-how, processes, apparatus, formulae, equipment, algorithms, software programs, software source documents, APIs, and other creative works (whether or not copyrighted or copyrightable); (ii) information concerning research, experimental work, development, design details and specifications, engineering, financial information, procurement requirements, purchasing, manufacturing, customer lists, business forecasts, sales and merchandising and marketing plans and information; (iii) proprietary or confidential information of any third party who may disclose such information to Disclosing Party or Receiving Party in the course of Disclosing Party’s business; and (iv) the terms of this Agreement and any Order. Confidential Information of Plannuh shall include the Services. Confidential Information also includes all summaries and abstracts of Confidential Information.
7.2 Non-Disclosure. Each party acknowledges that in the course of the performance of this Agreement, it may obtain the Confidential Information of the other party. The Receiving Party shall, at all times, both during the Subscription Term and thereafter, keep in confidence and trust all of the Disclosing Party’s Confidential Information received by it. The Receiving Party shall not use the Confidential Information of the Disclosing Party other than as necessary to fulfill the Receiving Party’s obligations or to exercise the Receiving Party’s rights under the terms of this Agreement. Each party agrees to secure and protect the other party’s Confidential Information with the same degree of care and in a manner consistent with the maintenance of such party’s own Confidential Information (but in no event less than reasonable care), and to take appropriate action by instruction or agreement with its employees or other agents who are permitted access to the other party’s Confidential Information to satisfy its obligations under this Section. The Receiving Party shall not disclose Confidential Information of the Disclosing Party to any person or entity other than its officers, employees and agents who need access to such Confidential Information in order to effect the intent of this Agreement and who are subject to confidentiality obligations at least as stringent as the obligations set forth in this Agreement.
7.3 Exceptions to Confidential Information. The obligations set forth in Section 7.2 shall not apply to the extent that the Receiving Party can prove such information: (i) was known by the Receiving Party prior to receipt from the Disclosing Party either itself or through receipt directly or indirectly from a source other than one having an obligation of confidentiality to the Disclosing Party; (ii) was developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (iii) becomes publicly known or otherwise ceases to be secret or confidential, except as a result of a breach of this Agreement or any obligation of confidentiality by the Receiving Party. Nothing in this Agreement shall prevent the Receiving Party from disclosing Confidential Information to the extent the Receiving Party is legally compelled to do so by any governmental investigative or judicial agency pursuant to proceedings over which such agency has jurisdiction; provided, however, that prior to any such disclosure, the Receiving Party shall (a) assert the confidential nature of the Confidential Information to the agency; (b) immediately notify the Disclosing Party in writing of the agency’s order or request to disclose; and (c) reasonably cooperate with the Disclosing Party in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of the compelled disclosure and protecting its confidentiality. Notwithstanding the foregoing, Client authorizes Plannuh to list Client’s name and logo in a list of customers on Plannuh’s website and marketing materials.
8. CLIENT CONTENT.
8.1 Client Content. Client shall be solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness of and the parties’ respective rights to use all Client Content under this Agreement. Client shall be responsible for obtaining any consents and other rights necessary to collect, submit, use and process Client Content on the Services.
8.2 Personally Identifiable Information. Client has control over whether any PII is collected and processed by the Services. Client represents and warrants that (i) it will provide all required notice to and obtain all required consent from each individual regarding the collection, disclosure, analysis and use of any of their PII in the Client Content, and (ii) that the collection, disclosure, analysis and use of Client Content, as contemplated under this Agreement, complies with all applicable laws, rules and regulations.
8.3 Prohibited Use. Client shall not use the Services to collect, or otherwise transmit to Plannuh, any sensitive PII about third parties, including passwords, credit or debit card number, Social Security number, financial account number or other financial information, driver’s license, passport or other government identification number, health information, or biometric data.
8.4 Compliance with Laws. Client represents and warrants that it will ensure that the collection and use of information via the Services complies with all applicable laws, rules and regulations and this Agreement.
9. PROPRIETARY RIGHTS.
9.1 Ownership. Client acknowledges that the Services, and all Intellectual Property Rights therein, are the sole and exclusive property of Plannuh and its licensors. Plannuh acknowledges that the Client Content, and all Intellectual Property Rights therein, is the sole and exclusive property of Client and its licensors. Each party retains all other rights not expressly granted in this Agreement.
9.2 License to Client Content. Client grants to Plannuh a royalty-free, nonexclusive, irrevocable, limited right and license to use the Client Content (i) in order to provide the Services; (ii) to analyze and improve Plannuh and the Services; (iii) to compile and use aggregate or de-identified data, statistics, measurements or other metrics derived from Client Content (including in combination with the aggregate or de-identified customer data of other Plannuh customers) for its own purposes; and/or (iv) to provide Client with suggestions for Ancillary Services or third party services which may be of interest to Client based on such data and information. Aggregate or de-identified data means data that does not identify any Client or individual.
9.3 Disclosure of Client Content. Plannuh shall not disclose Client Content to third parties, except: (i) as necessary to provide the Services; (ii) to Plannuh service providers who are not permitted to use such data except on behalf of Plannuh, (iii) as required by law or to comply with legal process; (iv) to protect and defend the rights or property of Plannuh, including as evidence in litigation; (v) to troubleshoot problems with the Services; (vi) to any successor in interest, including as part of a merger, acquisition or transfer of assets, or as part of a bankruptcy proceeding; or (vii) in aggregate or de-identified form.
9.4 Limited Feedback License. Client hereby grants to Plannuh, at no charge, a non-exclusive, royalty-free, worldwide, transferable, sublicensable (through one or more tiers), perpetual, irrevocable license under Client’s Intellectual Property Rights in and to suggestions, comments and other forms of feedback (“Feedback”) regarding the Services. Feedback is provided “as is” without warranty of any kind and shall not include any Confidential Information of Client.
10. Limitation of Liability.
10.1 No Consequential Damages. EXCEPT FOR LIABILITY ARISING FROM THE OBLIGATIONS SET FORTH IN SECTION 6 HEREOF (INDEMNIFICATION), LIABILITY ARISING FROM BREACH OF SECTION 7 HEREOF (CONFIDENTIALITY), AND ANY MISAPPROPRIATION OF THE INTELLECTUAL PROPERTY RIGHTS OF THE OTHER PARTY, NEITHER PARTY AND PLANNUH’S LICENSORS SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOST DATA, BUSINESS INTERRUPTION, LOST PROFITS, LOST REVENUE OR LOST BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF SUCH PARTY OR PLANNUH’S LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, ANY SUCH DAMAGES ARISING OUT OF THE LICENSING, PROVISION OR USE OF THE SERVICES, SERVICES, ANCILLARY SERVICES OR RESULTS THEREOF. PLANNUH WILL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.
10.2 Limits on Liability. EXCEPT FOR LIABILITY ARISING FROM THE OBLIGATIONS SET FORTH IN SECTION 6 HEREOF (INDEMNIFICATION), LIABILITY ARISING FROM BREACH OF SECTION 7 HEREOF (CONFIDENTIALITY), AND ANY MISAPPROPRIATION OF THE INTELLECTUAL PROPERTY RIGHTS OF THE OTHER PARTY, NEITHER PARTY AND PLANNUH’S LICENSORS SHALL BE LIABLE FOR CUMULATIVE, AGGREGATE DAMAGES GREATER THAN THE SUM OF THE AMOUNTS HAVING THEN ACTUALLY BEEN PAID OR ARE PAYABLE BY CLIENT TO PLANNUH UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE THE CLAIM AROSE. NOTWITHSTANDING THE FOREGOING, IN THE EVENT OF NON-PERMITTED USE OR NEGLIGENT DISCLOSURE OF PII, PLANNUH AND ITS LICENSORS SHALL NOT BE LIABLE FOR CUMULATIVE, AGGREGATE DAMAGES GREATER THAN FIVE TIMES (5X) THE SUM OF THE AMOUNTS HAVING THEN ACTUALLY BEEN PAID OR ARE PAYABLE BY CLIENT TO PLANNUH UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE THE CLAIM AROSE.
10.3 Essential Purpose. Client acknowledges that the terms in this Section 10 are an essential basis of the bargain described in this Agreement and that, were Plannuh to assume any further liability, the fees payable hereunder would out of necessity, be set much higher. THE LIMITATIONS IN THIS SECTION 10 SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SHALL APPLY EVEN IF AN EXCLUSIVE OR LIMITED REMEDY STATED HEREIN FAILS OF ITS ESSENTIAL PURPOSE.
11. TERM AND TERMINATION.
11.1 Term. The term of this Agreement shall commence on the date set forth in the Order and continue until the expiration or termination of all Subscription Term(s) for Services, unless earlier terminated as provided in this Agreement.
11.2 Termination. Either party may terminate this Agreement (and all Subscription Term(s)) upon written notice to the other party in the event the other party (i) becomes insolvent or bankrupt or admits its inability to pay its debts as they mature, makes an assignment for the benefit of its creditors or ceases to function as a going concern or to conduct its operations in the normal course of business and such termination shall occur immediately upon notice; or (ii) commits a material breach of any provision of this Agreement and does not remedy such breach within thirty (30) days after receipt of notice from the non-defaulting party or such other period as the parties may agree.
11.3 Effects of Termination. Upon expiration or termination of this Agreement, (i) Client’s use of and access to the Services and the performance of all Ancillary Services shall cease; (ii) all Order(s) shall terminate; and (iii) except in the case of termination for Plannuh’s uncured, material breach, all fees and other amounts owed under this Agreement shall be immediately due and payable by Client, including without limitation, all fees incurred under any outstanding Orders up through the date of termination for any Ancillary Services completed and a pro-rated portion of the fees incurred for any partially completed Ancillary Services. In addition, within ten (10) days of the effective date of termination each Receiving Party shall (a) return to the Disclosing Party, or at the Disclosing Party’s option, the Receiving Party shall destroy, all items of Confidential Information then in the Receiving Party’s possession or control, including any copies, extracts or portions thereof, and (b) upon request shall certify in writing to Disclosing Party that it has complied with the foregoing. Following such 10-day period, Plannuh shall have no obligation to maintain or provide any Client Content and may thereafter unless legally prohibited, delete all Client Content in its systems or otherwise in its possession or under its control.
11.4 Survival. This Section 11.4 and Sections 1 (Definitions), 4 (Fees and Payments), 5 (Representations and Warranties), 6 (Indemnification), 7 (Confidentiality), 8 (Client Content), 9 (Proprietary Rights), 10 (Limitation of Liability), 11.3 (Effects of Termination), and 12 (Miscellaneous) shall survive any termination or expiration of this Agreement according to their respective terms.
12.1 Notices. Whenever, under the terms of or in connection with this Agreement, any notice, consent, approval, authorization or other information is proper or required to be given by either party, such notice, consent, approval, authorization or other information shall be in writing and shall be given or made by reputable overnight courier with documentation of receipt to the intended recipient thereof or by registered or certified mail, return receipt requested, and with all postage prepaid, to the address set forth in the Order, or to such other address for either party as may be supplied by notice given in accordance herewith.
12.2 Amendment; Waiver. This Agreement may be amended or supplemented only by a writing that is signed by duly authorized representatives of both parties. No term or provision hereof shall be considered waived by either party, and no breach excused by either party, unless such waiver or consent is in writing signed on behalf of the party against whom the waiver is asserted. No consent by either party to, or waiver of, a breach by either party, whether express or implied, shall constitute consent to, waiver of, or excuse of any other, different, or subsequent breach by either party.
12.3 Severability. If any provision of this Agreement is held invalid or unenforceable for any reason, the remainder of the provision shall be amended to achieve as closely as possible the economic effect of the original term and all other provisions shall continue in full force and effect.
12.4 Governing Law. This Agreement and the rights and obligations of the parties to and under this agreement shall be governed by and construed under the laws of the Commonwealth of Massachusetts as applied to agreements entered into and to be performed in such state without giving effect to conflicts of laws rules or principles which would apply the laws of any other state or country. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application to this Agreement.
12.5 Attorneys’ Fees. In any action to enforce this Agreement, the prevailing party shall be awarded all court costs and reasonable attorneys’ fees incurred, including such costs and attorneys’ fees incurred in enforcing and collecting any judgment.
12.6 Force Majeure. Neither party shall be liable for any failure or delay in performance under this Agreement due to fire, explosion, earthquake, storm, flood or other weather; unavailability of necessary utilities or raw materials; Internet service provider failures or delays, or denial of service attacks; war, civil unrest, acts of terror, insurrection, riot, acts of God or the public enemy; strikes or other labor problems; any law, act, order, proclamation, decree, regulation, ordinance, or instructions of government or other public authorities, or judgment or decree of a court of competent jurisdiction (not arising out of breach by such party of this Agreement); or any other event beyond the reasonable control of the party whose performance is to be excused.
12.7 Assignment. Neither party may assign its rights or obligations under this Agreement, whether voluntarily or by operation of law or otherwise, without the other party’s prior written consent. Notwithstanding the foregoing, either party may assign this Agreement in connection with an acquisition, sale or transfer of all or substantially all of its assets, stock or business by sale, merger, consolidation, or similar transaction. Any purported assignment or transfer in violation of this section shall be void. Subject to the foregoing restrictions, this Agreement will bind and benefit the parties and their successors and permitted assigns.
12.8 Relationship of the Parties. Plannuh is an independent contractor to Client. There is no relationship of agency, partnership, joint venture, employment, or franchise between the parties. Neither party has the authority to bind the other or to incur any obligation on its behalf.
12.9 Construction of Agreement. Each party acknowledges that it has had the opportunity to have legal counsel review this Agreement and to negotiate its terms and conditions. Should any questions of construction or interpretation of this Agreement arise, then the parties agree that no presumption shall be applied against the party drafting this Agreement or any portion thereof and that the language of this Agreement shall, in all cases, be construed as a whole according to its fair meaning and not strictly for or against either party.
12.10 Entire Agreement. This Agreement, including all Order(s), constitutes the entire agreement between the parties relating to this subject matter and supersedes all prior or simultaneous understandings, representations, discussions, negotiations, and agreements, whether written or oral. To the extent of any conflict between the terms and conditions of this Agreement and the Order, the Order shall govern.
Export. The Services utilize software and technology that may be subject to United States and foreign export controls. Client acknowledges and agrees that the Services shall not be used, and none of the underlying information, software, or technology may be transferred or otherwise exported or re-exported to countries as to which the United States maintains an embargo (collectively, “Embargoed Countries”), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders (collectively, “Designated Nationals”). The lists of Embargoed Countries and Designated Nationals are subject to change without notice. By using the Services, Client represents and warrants that it is not located in, under the control of, or a national or resident of an Embargoed Country or Designated National. The Services may use encryption technology that is subject to licensing requirements under the U.S. Export Administration Regulations, 15 C.F.R. Parts 730-774 and Council Regulation (EC) No. 1334/2000. Client agrees to comply strictly with all applicable export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required. Plannuh and its licensors make no representation that the Services are appropriate or available for use in other locations.