Customer Success Associate

Plannuh, Inc. is an early-stage, Boston-based, SaaS start-up. We have developed and
launched a cloud-based, AI-powered application for building, managing, and
collaborating on marketing plans and budgets. We’ve designed Plannuh to help our
customers create and manage better marketing teams, by providing data-driven insights
that encourage best practices and avoid wasted spend. There’s no IT set-up, and no
technical skills are required to use it. We’re committed to growing a diverse, vibrant
team of intelligent, accountable people to join us on the journey.

You’ll be a great fit for this role if...
...you combine a love of customer advocacy with a strong analytical mindset. We are
looking for an innovative, self-starting, and critical thinking Associate to join our
Customer Success (CS) team. This individual will be fully immersed in the
implementation process, adding value to our clients and the team on a daily basis. Our
ideal candidate thrives in a fast-paced environment, cares deeply about the customer
experience, and seeks to make an impact while working with details of customer data.

Key Responsibilities

• Work with the customer success team to support customer onboarding
  implementation
• Analyze and understand customer data in order to drive accuracy and
  actionability
• Assist the team to maximize Plannuh customers’ understanding of the product’s
  features and value
• Communicate/present effectively to customer as well as all levels of the
  Organization.

Key Skills

• Excellent problem-solving skills and ability to navigate challenging situations in a
  professional manner.
• Thrives in an environment of innovation and change
• You’re not an accountant, but you understand accounting fundamentals and are
  good at working with numbers
• Proficient in data analysis and manipulation with solid Excel skills
• Ability to work quickly, independently and accurately in a high-volume
  environment, with excellent time management skills